Founder Of Singapore BPO Firm TDCX Looks To Ramp Up After Taking It Private This article first appeared in Forbes Asia in September 2024.
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Founder Of Singapore BPO Firm TDCX Looks To Ramp Up After Taking It Private In a transaction that valued the Singapore-based company at little over $1 billion, business process outsourcing company TDCX was taken private less than three years after it went public on the New York Stock Exchange. In order to complete the delisting, founder and group CEO Laurent Junique acquired the approximately 14% of the company that he did not already hold in June. TDCX stated that the change will offer it more freedom as it seeks to accelerate expansion through programs like TDCX AI, which uses big data to extract customer insights.
French national Junique made his debut in 1995 at the age of 29, following a two-year tenure at consumer goods behemoth Unilever, when he founded TeleDirect in Singapore. The company was relaunched as TDCX in 2019 after handling calls, emails, and faxes for a range of clients at first. Later on, it branched out into sales, technical support, and digital customer experience services, working with companies like Facebook and Airbnb.
While revenue decreased 1% to S$658 million in 2023, TDCX reported a 15% increase in net profit to S$120 million ($91 million). Junique’s $895 million net worth increased by 19%.